Multi-Value is market leader in the field of mystery shopping research across diverse branches. The network of mystery shoppers throughout Europe enables us to give our clients insight in its customers’ experiences. This information helps our clients in developing strategies and training methods in order to optimize customer experience.
Wie zijn wij?
Mystery shopping is a market research method with which a shop’s service can be evaluated without having the personnel realize that they are being “shopped”. Mystery shopping provides our clients insights in the quality and standards of their service. The information that our clients receive enables them to adjust training methods and/or grant bonuses in order to realize their vision on service. After all, everyone benefits from good service.
Wat bieden wij?
We are working for several clients in different types of branches. Think of retail such as clothing shops, restaurants, electronics stores and many more. But also mystery visits at banks, car shops or perfumeries are part of the opportunities. The type of mystery visit that you are allowed to carry out depends on your profile i.e. gender, age, willingness to travel, etc.