WIJ ZIJN EEN WERVING EN SELECT BUREAU. ONZE OPDRACHTGEVER
is a world leader in aftermarket services for the high tech Industry For our location on Schiphol-Rijk we are looking for an experienced CCNA engineer to support our staging activities for the European market.
Global Command Center Specialist / Order begeleider
Voor een Relatie op Schiphol-Rijk zijn wij op zoek naar een orderbegeleider. Binnen deze functie bent uResponsible for monitoring/closing all open orders daily on various Flash Control Towers.Responsible for monitoring and updating 5 Key milestones to ensure on time delivery of customer orderResponsible for processing orders transferred to Flash via XML and for quickly & professionally answering inbound calls to provide telephone customer support in a call center environment and to determine the nature of the call or inquiry.Essential Duties:Obtain, monitor, track and verify overnight carrier outbound waybills from Flash network partners, as well as retrieval of RMA waybills.Timely / accurate retrieval of ship confirm times en entry of proof of delivery information from partners including 1e shift reconfirmation of carried over critical premium service deliveriesTracking of all airline waybill numbers assuring accurate passage of shipment from origin to destinationProactively escalate potential delivery delays / issues to customersAssist in researching inventory issues for time sensitive premium service deliveriesEnsure timely responses to customer requestResponsible for processing all orders received via Electronic means. This includes but is not limited to : order processing , order confirmation, follow through, updating order, documentation of notes & entering POD information.Job QualificationsManage multiple tasks in a fast paced environment with a high attention tot detailMust have a friendly, helpful personality enabling one to handle stress effectivelystrong customer service, data entry, communication & organization skillsCommon sense and sound decision making abilities enabling one to make quick educated decisionsMust possess strong organization skills and be detail oriented in order to facilitate accurate completion of all required forms and proceduresExcellent CommunicationKnowledge of airline operations & world geographyWorking knowledge of MS windows including Word, Excel & Outlook
29 dagen geleden