Reporting to the Director of PSM and Technical department the candidate will be responsible for providing high-quality technical support for software programs. This person will also work on other programming projects as required. The person may be required to be on-call throughout the year. The ideal candidate has passion for Technology and at least 5-year experience in IT / Software support in B2B industrial electronic market. He/She is motivated, determined and is taking initiative willing to face constant challenges. Honesty, integrity & respect are his/her values. Tasks:Validation of new hardware and software solutionsTesting of samples for projectsValidation of new software and applications related to our HW or partnerships we will doMaintenance of a SW testing method for hardware to be validatedIdeation of SW solution to improve the effectiveness of validation and test solutionsAdvanced knowledge of Windows 7, 8 and 10Intermediate knowledge of Linux OS (installation, configuration, command line, setting modification….)Capability of use API for quick programming, nice to haveRemote home office IT support Administration of Office 365 systemDeal with IT service suppliers for technical solutionsInstalling and configuring computer hardware operating systems and applications;Monitoring and maintaining computer systems and networks;Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;Troubleshooting system and network problems and diagnosing and solving hardware or software faults;Replacing parts as required;Providing support, including procedural documentation and relevant reports, using online ticketing system and wiki system (already in place);Following diagrams and written instructions to repair a fault or set up a system;Supporting the roll-out of new applications;Find and validate potential new SW solutions to improve current process;Setting up new users' accounts and profiles and dealing with password issues;Working continuously on a task until completion (or referral to third parties, if appropriate);Prioritising and managing many open cases at one time;Rapidly establishing a good working relationship with customers and other professionals.Testing and evaluating new technology;Conducting electrical safety checks on computer equipment. Functie-eisenRequired:Experience with Java and C++HBO+ / Bachelor levelAnalytical skillsPlanning & OrganisationResults focusedProblem solvingStrong communication skillsThink out of the boxTeam player and CollaborationFlexibleFluent EnglishFluent Chinese is a big advantageFirm grasp of how the web works, networking and software products / programsArbeidsvoorwaardenBeing part of a growing companyA real international job in a multicultural environmentA good benefit package including Pension, Phone, Insurance tc.SollicitatieprocedureWil je meer informatie of heb je vragen over deze vacature neem dan contact op met Diane Nguyen via – Klik op de solliciteer-button om te solliciteren – of bel 06-46928321!