COMPANY DESCRIPTION
About the DOUGLAS Group
The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.
For further information please visit the DOUGLAS Group Website.
Sub-Headline
For our headquarters in Düsseldorf we are looking for you as
TASKS WITH IMPACT
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Optimize the end-to-end customer journey by supporting improvements across all touchpoints to ensure a consistent and seamless experience.
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Promote an omnichannel mindset by working closely with internal teams, sharing best practices, and supporting change and adoption activities.
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Contribute to strategic discussions by preparing insights and inputs for management and assisting in the development of business cases and roadmap proposals.
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Analyze and improve cross-channel services by identifying optimization opportunities in operational processes and user experiences for customers and employees.
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Support the initiation and coordination of projects to introduce and expand omnichannel services within agile frameworks.
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Monitor service-related KPIs, identify root causes of deviations, and assist in defining actions to help reach targets.
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Conduct market, benchmark, and trend research and support the evaluation of use cases through cost-benefit considerations.
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Facilitate international collaboration by coordinating with stakeholders, aligning expectations, and helping to resolve operational issues.
YOUR SKILLS
We take a competency-based and fair approach to recruiting, that´s why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success.
Alongside these competencies, we’re looking for the following skills:
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University degree in Business Administration or a related field
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Several years of relevant experience in project management, preferably in the retail sector
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Understanding of the interaction between brick-and-mortar and digital channels
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Very good communication and facilitation skills, ideally with background in Change Management or PMO
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Fluent in German and English; additional languages are a plus
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Confident in managing complexity and driving change independently
OUR BENEFITS FOR YOU
💻 We want you to feel comfortable at your job. That’s why you’ll receive your own individual work equipment.
🚀 Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.
🌴 30 days of vacation per year
📍 You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)
🍒 Super Sale: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.
🏋️ You like fitness? Great! Then our gym pass is just right for you.
🧃 Canteen & bistro, as well as free drinks
🎉 A positive and motivating environment & celebration of successes
✨ A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.
DOES THIS APPLY TO YOU?
Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.
As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.
We can´t wait to meet you!