Finance Analyst (m/w), EU Customer Service Finance

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At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The successful candidate will be a key member of European (EU) Customer Service Finance team, supporting the team as Financial Analytics and subject matter expert for our Device, Digital and Alexa Support teams as well as Shipping and Delivery support teams in EU.
The pace and growth of the business along with its increasing complexity makes this role an exciting, interesting, and very challenging proposition. As such it requires an individual who is motivated to make a big impact. The ideal candidate will be comfortable in a fast-paced, dynamic environment and will be a creative and analytical problem solver.

A day in the life

About the hiring group

Job responsibilities

Key Responsibilities:
· Work in a team on automation of weekly/monthly metrics processing, forecasting and reporting.
· Produce regular finance reports and analysis, write systems queries to gather finance data and perform data-mining and analysis using tools including MS Excel, Cognos/TM1 and SQL.
· Contribute to dive deeps and complex analysis to understand variances to planned financials.
· Contribute to the development of finance planning and analysis tools and files into an EU wide integrated approach.
· Evaluate and implement opportunities for improving forecast accuracy and automation of the forecasting process.
· Contribute to the development, maintenance and updating of a number of key CS financial monthly bridges
· Key involvement in bi-yearly strategic operational planning process addressing identified risks and opportunities for CS.
· Support process improvement efforts and the implementation of both business processes and technical solutions.
· Ensure up to date and accurate statistics and analysis are maintained and provide CS Operations team with key reports.


• Bachelor in a Business/Finance/Engineering or similar analytical discipline
• Demonstrated financial acumen and analytical experience including familiarity with concepts of forecasting, budgeting, and variance analysis, and/or data interpretation and analysis
• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment; effective multi-tasking skills are vital
• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management
• Result-oriented, dynamic individual with hands-on mentality
• Advanced proficiency in Excel (macros, pivots, lookups)
• Fluency in English language


• MBA preferred
• Measured experience demonstrating problem solving and root cause analysis
• Highly analytical, detail oriented and strong business sense; proven ability to develop new ideas, creative solutions and demonstrated experience implementing such mechanisms
• Experience providing recommendations based on results of ad-hoc analyses to management for strategic decision-making

Art des Stellenangebotes:


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