Amazon

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Originele vacaturetekst

Head of Ops Integration EMEA

BESCHREIBUNG

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Access Points is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about operations and look around corners for ways to serve customers, we want your help.

Amazon is seeking a leader who will own the launch of highly-visible new products in EMEA, transforming the scope of Access Points and expanding the offering of out-of-home experiences for the delight of our customers. The Head of Operations Integration EMEA will drive the launch of key strategic launches across EMEA working across a number of internal and external stakeholders while leading and motivating a grown team of PMs. The range of stakeholders is wide including product, business ops teams, last mile carriers, technology, supply chain, and customer service. The successful candidate will possess strong interpersonal skills as the position will have frequent interaction with senior leadership at Amazon and partner companies. You will be the ultimate responsible for the operational launch and successful handover to Operations of new Access Points products across EMEA.

The Head of Operations Integration will:
· Manage strategic relationships with internal and external partners.
· Coordinate with the product team to define Business Requirements and seek alignment from internal stakeholders.
· Become an expert on Access Point delivery operations and ensure products are operationally ready for launch.
· Lead, mentor and develop a team of PMs.
· Contribute to defining test plans and run product pilots.
· Define processes to ensure the transition of products to the business ops and last mile carriers for day to day to operations.
· Deep dive product performance during the pilot stages, and communicate identified bugs to the product and tech teams.
· Identify and execute on opportunities for improving customer experience and reducing delivery cost through data analysis.
· Lead and participate in strategic projects, including new feature launches for existing products, process improvements, and geographic expansion.
· Partner with global Operations Integration Managers to innovate on behalf of the business and develop best practices.
· Report on projects statuses to senior leadership.
· Promote and develop an environment which is receptive and adaptable to business change.

This job can be based out of Munich, Luxembourg, or London. Some travel required (ca. 10%).

GRUNDQUALIFIKATIONEN

· Experience in program management managing multiple stakeholders and projects simultaneously.
· Lead, mentor and develop a team of PMs.
· Experience in deep diving data for decision making in a structured, data-driven approach.
· A track record of delivering results.
· An analytical approach to measuring/optimizing performance, with ability to apply analytical and statistical problem solving skills.
· Ability to influence peers and stakeholders at all levels.
· Highly tech-literate, with ability to learn new systems quickly.
· Comfortable with ambiguity and able to manage multiple priorities.
· Excellent verbal and written communication skills.
· Degree in supply chain management, engineering, business management or other relevant field.

BEVORZUGTE QUALIFIKATIONEN

· Deep knowledge of relevant field (Supply Chain, Last Mile Logistics).
· MBA or similar.
· A passion for developing best in class customer delivery experience.
· Six Sigma or Lean certification.
· Additional fluency in other EU languages (i.e. French/German/Italian/Spanish).

Art des Stellenangebotes:
Intern

Fähigkeiten

  • Es ist kein Abschluss erforderlich