DHL

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Originele vacaturetekst

(Senior) Coordinator API Developer Support (m/f/d)

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

We are looking for a (Sr.) Coordinator API Developer Support (m/f/d) who will be responsible for defining our DPDHL Group Developer Portal and API exposure for Customers and Partners in our Digital Customer Interactions Team.

As (Sr.) Coordinator API Developer Support you will support our customers and other partners with their integration of DHL's APIs from a business point of view. You will collaborate closely with sales, product management and IT departments to meet customer demands and drive the end to end API integration process flow

Tasks:

  • Overall responsibility of DPDHL Group Developer Portal support
  • Maintain FAQs, help center articles and forum posts to ensure exceptional end-to-end customer experience
  • Interact with internal and external (customers, partners and third party vendors) stakeholders to manage and resolve support requests and collect requirements
  • Usage of API business analytics metrics (NPS, CSAT) to improve customer satisfaction
  • Support API Product Owners to maintain their API documentation based on customer feedback

Profile:

Education/Qualification:

  • University degree or comparable qualification with preference in information technology / business administration or alike
  • Relevant professional experience of at least 2 years
  • Excellent in English
  • Interest in and Understanding of API principles, market/industry standards in web service and micro service architecture
  • Practical experience in project management
  • Overall knowledge of developer portals

Personal qualification:

  • Professional moderation and presentation skills
  • Very good team player with ability to adopt to different environments/ cultures
  • Positive thinking and „can do“ mentality with the ability to assertiveness in complex business organizational environments
  • Empathy, ability to convince experts and management
  • Readiness to take on responsibility
  • Willingness to travel domestic and internationally

Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities, as well as a mobile work policy.

Your contact
Louis Ziegler will be happy to answer your questions via telephone +49 228 182 47713.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

Stunden:
Vollzeit
Art des Stellenangebotes:
Intern

Fähigkeiten

  • Es ist kein Abschluss erforderlich