Reporting to the Head of Engineering, you will lead a team of exceptional software engineers and scientists to predict and reduce Customer Care contacts. You will empower your team to drive business-unit wide research efforts, define and optimise algorithmic models, and build solutions that have a positive impact on customer satisfaction. We’re looking for a leader with strong technical experience, and a passion for people leadership in a fast-paced engineering and research driven environment.
You will be a key part of the Engineering team within Customer Care Technology, who are responsible for building and maintaining the software used throughout Zalando’s Customer Care. Our focus is on improving the customer experience through automation, predictions and better service for both our external and internal customers.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE’RE LOOKING FOR
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
About Customer Care Technology
Customer Care Technology is the foundation upon which Zalando’s Customer Care rests. We have dedicated teams for engineering, product, business development, analytics, system administration and process management. We work closely with the contact centre, and with stakeholders across the business (for example, logistics and payments teams) to ensure we are able to provide the best possible experience for customers when they experience friction on their Zalando journey. Come join one of the happiest teams in Zalando (as measured by our quarterly employee engagement surveys)!
Zalando is Europe’s leading online platform for fashion and lifestyle, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 35+ million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all the applications must be completed using the online form - we do not accept applications via e-mail.