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UX Writing Manager, English (multiple openings) (w/m/d)

The Zalando Product Design community brings together over 100+ product designers, UX writers, and user researchers, each with our own unique mix of skills. We combine empathy, science, and creativity to make engaging and joyful user experiences to ultimately reimagine fashion for the good of all.

Working in tandem with other design disciplines and connecting the dots between the product experience and Zalando’s broader communications landscape, our UX writers/content designers use words to design experiences you want to have again.

Sitting at the intersection of UX and UI, content strategy, integrated messaging and localisation, they lead the charge on a variety of missions within a diverse range of business areas. Mix in an ample smattering of behavioural economics, A/B/C tests, as well as engaging and inclusive storytelling, and you’ll find a community that’s building to become Zalando’s central point of copy intelligence.

This one listing represents all UX Writing Manager opportunities across the company (even those not published). Feel free to mention a specific interest in your application; we will consider you for all relevant openings.

At Zalando we highly value individual contribution. Not only do we encourage managers to get into the details of design, but we also reward exceptional hands-on design work with a career progression to the highest level as an individual contributor. If your passion is designing great experiences, consider applying as a Principal UX Writer.

Want to know more? Learn about our Product Design Teams and follow our Zalando Design blog on Medium.


Content Design

We are looking for multiple UX Writing Managers to guide mid-career and senior UX writers delivering on a range of customer-centered opportunity spaces.

While some of your UX writers will work embedded within product areas and some on topics that are ‘central’ to the team, all your team members design and collaborate on all key moments across the customer journey.

You will help them shape our voice and tone across programs, products and domains, develop novel experiences, and support their peers to rethink the way we and our partners create engaging content.

Zalando Lounge

As the first member of Lounge’s content design team, you will write and establish best practices, ways of working, team vision and strategy, and the target state for the discipline.

You will participate in designing community rituals, help evolve the UX writer role and its contribution to the product development process beyond Zalando Lounge, and co-drive hiring your team.


As a UX writing/content design leader at Zalando you will work with interdisciplinary leadership teams focused on creating coherent strategies to understand and solve a defined set of customer needs.

As part of a growing design management circle, you will step up to drive specific design operations topics like design critique, onboarding, or team rituals — and to actively contribute to overarching topics that affect us all (e.g. hiring, team health, diversity and inclusion).

In close collaboration with product designers, user researchers, product managers, engineering managers, and data scientists, your team will deliver best-in-class user experiences.

On the B2C side, you will impact the experience of over 31 million Zalando customers and help turn Zalando into the platform that doesn’t just talk customisation and personalisation, but weds technology with written, visual, and interactive content to build a brand with strong character.

On the B2B side, you will help level the playing field for our fashion brands, partners, and retail stores by building an unprecedented online platform for fashion.


Experience. You are a seasoned design professional who comes with an ample range of UX writing skills built on top of brand, marketing, product marketing, or editorial experience, and have a track record in human-centered storytelling. While you've seen design orgs at different levels of scale and maturity, and have likely led larger teams before, you are inspired to help evolve the role and its contribution to the product development process, improve and establish best practices, ways of working, hiring, and the target state for both the discipline and the UX writing community across the company.To land the position, you will show artefacts defining written content and design work, and be able to explain how you have led people to execute tactically in a complex environment.

Empathy. You have the mindset and methodologies to understand your team, colleagues, and customers anddive deep to solve truly meaningful problems that make people feel understood. You guide your team through moments of ambiguity and create a safe and inclusive space in which people perform at their personal and collective best.

Craft. You master the full spectrum of UX writing and content design methods, choreograph UX design processes, and orchestrate unified experiences over multiple journeys, touchpoints, and channels across markets and locales — all while knowing how to embody specific solutions in usable and delightful interactions.

Experimentation. You are willing to kill your darlings. You take a forward-looking generative approach and make design decisions on evidence. You guide your team to solve problems in the best way possible. You know when to work iteratively and when to take bold bets. You are excited about the technical opportunities on a vast, multi-market, multi-language platform whether we’re talking microcopy, video, or chatbots that sound human (without pretending to be).

Persuasion. You facilitate and communicate clearly, set stakeholder expectations, explain design/copy rationales, build common understanding, and spread excitement around a customer experience vision. You consult teams on how to design with language. You are willing to challenge, convince, motivate, and inspire to get remarkable and marketable solutions delivered.


Inspiring peers. You will join a leadership circle boasting well over a dozen seasoned design managers across Zalando.

Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We share ideas freely. We learn from mistakes. We laugh a lot.

Professional development. As a company with no status quo, Zalando will by its very nature help you stretch and grow. We help you develop through personal branding support, networking inside and outside the company, and rotation through diverse leadership opportunities.

Perks. Competitive salary; great discount on a wide range of products on Zalando; discounts from external partners; offices in the heart of the city; public transport discounts; relocation assistance for internationals; municipality services; flexible working times; family service and parent & child rooms; and volunteering time off; various sports and health offerings.


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 31 million active customers through diverse skill-sets and interests.

All applications must be completed using the online form and submitted in English — we do not accept applications via e-mail.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Do you sponsor work visas?

Absolutely! We expedite visas for foreign workers to come join us.

Can I work remotely?

Our current legal situation requires residence and a bank account in your country of employment. Our current work-from-home policy allows 100% WFH. Stay tuned, but please do not apply (yet) if you are not open to relocation.


All applications must be completed using the online form and submitted in English - we do NOT accept applications via e-mail.

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