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Originele vacaturetekst

Senior ZFS Process Improvement Manager

Who are we: Zalando Fulfillment Solutions (ZFS) leverages the Zalando platform by giving Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando’s Partner Program, internationalize easily across our markets, save on logistics costs, and meet customer delivery expectations. Customers benefit from added convenience (consolidated orders and straightforward returns) and access to a larger assortment.

ZFS Business Excellence has an exciting opportunity for an enthusiastic (Senior) Process Excellence Manager to join our dynamic team. As a (Senior) Process Excellence Manager, you are responsible for ensuring operational and business excellence across all ZFS processes, from Sales to Operations and everything in between. You are the expert on all aspects of ZFS, and should be the go to person for support and insights on how our teams can work most effectively. You will work in a consultancy role for our internal stakeholders, offering everything from simpler consultations to taking on full project management and implementation on behalf of your stakeholders.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!

  • Drive and ensure continuous improvement across ZFS
  • Enable continued growth through rapid scaling and optimisation of our processes
  • Being a champion of lean processes within your team and the wider excellence community
  • Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimisation potential
  • Conceptualizing and developing projects - taking ownership to develop new offerings, new processes from scratch.
  • Highly confident in taking on a consultancy role with other teams. Inquisitive and curious, you are always seeking out areas where your experience and skills can make things better
  • Minimum Lean Six Sigma Green Belt.
  • Strong experience in process implementation and optimisation in a fast-paced / start-up environment. Able to multitask and work across a number of different topics simultaneously, you craft solutions and drive them all the way to completion in all areas of your work
  • Previous experience of working with logistics / fulfillment would be advantageous but not a must
  • Great communication skills: professional level English language skills (written & spoken)
  • Team player, who enjoys working with a diverse and open-minded team. You bring your own unique background and set of experiences into the team, and value those of your colleagues
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests andlanguages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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