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Senior Process Improvement Manager - Zalando Lounge

As a Process Improvement Manager in the Operational Excellence team, you will be implementing, optimizing and driving change for and with users on processes and internal tools. Reporting to the Operational Excellence Teamlead, you will strive for best-in-class improvements.WHERE YOUR EXPERTISE IS NEEDED
  • Run process improvement projects, manage root cause analyses together with subject matter experts, identify end-to-end process gaps end to end
  • Provide high quality insights based on data, derive conclusion and facilitate decision making with stakeholders
  • Document and analyse existing processes and derive improvements, forecast expected results of process changes, analyze implemented changes and make adjustments
  • First contact person for Zalando departments in regards to Production processes and active cooperation with them in order to implement new or optimize existing Production processes.
  • Responsible for the preparation, execution and post-processing of different process workshops which are necessary to ensure the feasibility of the proposed processes
  • Train and mentor colleagues in innovative and engaging enablement initiatives, establish standards and methods to measure and improve processes
  • Completed graduate degree and process management knowledge and experience (5+ years)
  • Experience in project management and negotiation with stakeholders
  • Excellent statistical, and analytical skills, mastering complex structures including large sets of data
  • Comprehensive knowledge of at least one process modeling method (Signavio, Celonis) and expertise with Tableau is beneficial
  • Motivation and enthusiasm for our projects and initiatives, reliability, analytical thinking and the ability to communicate clearly and enthusiastically in German and English
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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