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Originele vacaturetekst

Business Development Manager Customer Care (d/m/w) - New Business / Beauty

As Operations Manager / Business Development Manager you will hold responsibility for managing the Customer Care Beauty Teams in Europe: Key objectives include operational performance, ensuring the highest standards for quality and customer satisfaction, growing and developing our Beauty proposition in Customer Care, leading and developing our teams and ensuring compliance with our social and ethical standards.

  • Build and manage our Customer Care Beauty teams as an Operations Manager to enable growth and create Customer value; Own and steer our Customer Care Beauty performance, improve our Service Proposition constantly, develop new and innovative ideas to create Customer value
  • Develop solutions with your innovational mindset and focus on customer experience in specialised verticals like Beauty
  • Industry expert and leader in regards to change and transformation in conjunction with digitalization and new ways of working
  • Be responsible for our organizational design, ensuring the best possible setup in changing and developing environments and collaborating with Social Partners and Employee representation
  • Shape and champion an inclusive culture and diverse team environment
  • 5+ years experience in Customer Care Management roles with generalistic, entrepreneurial scope in the Beauty industry
  • Very strong analytical skills and innovative way of thinking; strong negotiation skills; excellent in building clear rationales to derive decisions
  • Great leadership skills, passion to build and strengthen an inclusive team culture and help junior team members develop in their careers
  • Think logically and critically, you can easily break complex problems into smaller ones, and you are able to prioritize them effectively with the solid backing of data
  • Excellent verbal and written communication in English and German
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests andlanguages our teams choose to use.

Zalando’s success also tells the story of our exceptional Customer Care team. We love welcoming new colleagues who join us in creating the world’s best online fashion experience.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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