DB Schenker

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Originele vacaturetekst

IT Partner Manager Global (*)

Ihre AufgabenIhre AufgabenAccountable and responsible for a service or group of services ("End to End") for full-service lifecycle, in terms of service design and strategy service delivery, cost and performanceagainst agreed service levels considering the latest technological developments and the release cycles. Other responsibilities include service level management, continuitymanagement, performance management and budget planning for the specific services. Services can be customer focused services or internal supporting services.E-2-E responsible for demands handed over to IT. The IT Partner Manager reviews demand regarding required quality, scoping. The IT Partner Manager oversees the whole process chain from demand, solutioning over project fulfillment and handover to service delivery including enablement of benefit tracking. The role ensures that the business requirements are fulfilled with an appropriate IT Solution. Other responsibilities include the establishment of good relations with the business. The IT Partner Manager requires intensive knowledge of respective business area processes to serve as management consultant and partner of the business.AnforderungenAnforderungenYour profile:
  • Communication with Customer IT and internal IT as Global IT Partner Manager
  • Global IT Strategy & alignment with GAM & Products
  • Best Practice / Standards Sharing & Governance with Regional IT SPOCs
  • MBR / QBR Standards / Global alignment
  • Escalations / Crisis Management Customer
  • Service Delivery Management and Evaluation
  • Responsible security management for the service components
  • Accountable for all activities and proactive business consulting, solution strategy development, demand refinement and solution design
  • Represent IT in customer engagements
  • Business Information Planning
  • New Business Support (RFI/RFP/RFQ)
  • Strategic Project Steering (IT)
  • Continuous Improvement
  • Single Point of Contact for "Key Account"
  • Strong relationship builder and communicator
  • Capable of managing „ Customer Perception "
  • Result driven
  • Service level management
  • Empathetic & good listener, but assertive in achieving goals
  • Working Knowledge of Contract Logistics, Warehousing & Transportation
  • Specific Customer product and process knowledge
  • Training and certification on ITIL Service management
  • Working knowledge of Information Technology Environment
  • Knowledge Project Management
  • Able to do professional Problem & Root Cause Analysis
  • Willing to travel
  • Excellent oral and written English
  • Continuous improvement (LEAN) mentality
Unser AngebotUnser Angebot

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!

Schenker AG
Kruppstraße 4
45128 Essen


* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Job DetailsJob DetailsPosition

IT Partner Manager Global (*)




Schenker AG Head Office


Essen, Nordrhein-Westfalen



Art des Stellenangebotes:


  • Es ist kein Abschluss erforderlich