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Originele vacaturetekst

Customer Care Specialist for our Italien Market, Zalando Lounge (w/m/d)

As Customer Care Specialist for the Italien Market you are responsible to handle our inbound customer requests via phone, email and chat.

  • Help and support our customers, give advice and respond to diverse customer inquiries including payment queries, ordering process, return process and general questions
  • Find solution even in challenging cases
  • Think further and take the right conclusion from our customer’s feedback and actively support the improvement of our customer service
  • Regardless of your background, you are customer focused and passionate about excellent customer service
  • Fluent in Italien in written and spoken form, you always find the right words in every situation. You also possess good English skills
  • Basic knowledge of MS Office and general computer skills
  • Dynamic, motivated and multinational team of experts to inspire and support you
  • work together in a flat hierarchy to create a cooperative, team player environment
  • Competitive salary, 40% Zalando shopping discount, discounts from external partners, office in Kreuzberg, public transport discounts, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • We offer a pleasant work atmosphere and shift schedules planned in advance with 40 hours per week.
  • Working time from Monday to Friday between 7 am and 8 pm in a shift system, working plan 3 weeks in advance

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. Our strength lies in our focus on fashion: from sought-after labels to niche brands - we make sure to meet the fashion taste of all our customers. Working with our brand partners, we pioneer innovative supply-chain and production processes, and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

Art des Stellenangebotes:


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