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Originele vacaturetekst

Support Manager 1st Level (m/f/d)


At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

  • For your friends and family, you are the first contact for technical problems
  • You are familiar with XML and CSV
  • Ideally, you already gained experience in the IT industry or in support and service processes, but career changers are welcome, too
  • You can quickly analyze and explain complicated issues
  • Flexible thinking is easy for you
  • Experience with the Salesforce Service Cloud ticket system or similar would be an advantage
  • Patience is one of your virtues
  • You love to discover new technologies and programs
  • You can express yourself well in written and spoken form
  • You are a team player, communicative, and have good empathy for the customer
  • An exchange with brands and partners as well as with channels and marketplaces is equally interesting for you
  • There are no stupid questions for you because there is an answer for everything
  • You are fluent in German and English and you can communicate system-related and technically sophisticated analysis results in verbal or written form
  • You are the first point of contact for technical problems of customers or channels
  • After a short research, you can either solve the problem or pass it on to 2nd Level Support
  • You are responsible for customer communication. You accompany the customer until the problem is solved
  • You give the product management input for optimizations
  • You pay attention to monitoring and point out problems to customers or channels
  • You are the internal consultant and pay attention to a good knowledge transfer

  • Open-minded tech-culture
  • Flat hierarchies & “Come as you are” culture
  • Supervised onboarding program
  • Flexible working hours & possibility to work from home
  • Unique working culture with plenty of creative freedom
  • Variety of health services
  • Modern offices in loft-style
  • Internal and external development opportunities
  • Free parking lots & immediate vicinity to train station
  • Legendary corporate events
  • 40% Zalando & 30% Zalando Lounge discount
  • Beverages & snacks for free
    … and more!
Art des Stellenangebotes:


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Was wir bieten