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Head of Program Management, Global PMO (m/f/d)

Head of Program Management, Global PMO (m/f/d)

As Head of Program Management, Global PMO, you will be leading the future of Zalando with the delivery of our most strategic and impactful cross-functional global programs and projects. You will provide leadership to multiple teams that drive the Zalando’s global portfolio of projects for our 29+ million customer base across Europe. The teams drive projects end-to-end, working closely together with cross-functional areas and leaders to ensure high value and fit-for-purpose outcomes.

Some example projects: Leading Cyber Week & Black Friday, bringing the Fashion Store live in new markets, creating new product platforms for our partner brands to integrate into our Fashion Store, ensuring compliance with the new payment regulation, etc.

  • Lead multiple teams of project and program managers, who will be responsible for the delivery of a global portfolio of projects aligned with the company objectives and strategy. You will be a leader of lead(s).
  • Help the teams grow and succeed while cultivating a culture of excellence, delivery, and purpose by challenging the status quo.
  • Ensure consistent and best-in-class Program and Project Management practices; continuously improving the approach to the full life-cycle. You will serve as a disciplinary lead across the whole organization.
  • Safeguard the overall quality of the projects. You push your portfolio of projects to success with a collaborative and solution oriented mindset.
  • Manage interdependencies and coordination to safeguard overall progress and quality. You instinctively know what the critical success factors are and change complexity into clarity.
  • Drive the delivery of the portfolio of projects and programs in collaboration with executive leadership and project owners, involving the right people at the right times
  • Ensure transparency around project status and effectively aligning all stakeholders with a strong focus on facilitating collaboration, contingency planning and decision-making tailoring your communication to different audiences
  • Support the Project Management Community and other PMOs to foster knowledge & leading practice exchanges that further scale project activities
  • 7+ years of hands-on experience as a Project Manager where you can draw upon working in an agile and iterative environment, focusing on delivering projects effectively with cross-functional teams from the first ideation to eventual go-live and handover
  • A highly motivated team leader, and an expert in managing priorities and escalations with directs, teams and stakeholders. You have at least 5 years of experience in being a people leader in dynamic environments and have a clear focus on growing people via mentoring, coaching and transferring expertise.
  • Expert-level knowledge of project management, governance, change management and associated methodologies, techniques, processes and approaches
  • Strong facilitation, communication & problem resolution skills and the ability to build a strong network and relationships with executives and stakeholders alike.
  • Experience working with senior stakeholders to translate business strategies into a portfolio of projects and programs and have the ability to drive company-wide decision-making with your broad set of functional expertise
  • A highly motivated team player that can also take responsibility for your own tasks, and work in an independent and structured manner while in a diverse and ever-growing organization. You regularly reflect on your own work and others to share feedback in a constructive way.
  • Together with your team members you continuously improve current practices. You are an innovator by heart and keep fresh by looking for new ways to do things.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests andlanguages our teams choose to use.

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