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Originele vacaturetekst

Manager Customer Experience Activation (d/f/m)—

Germany, Düsseldorf, Adhesive Technologies

Manager Customer Experience Activation ‏(d/f/m) HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

  • Drive customer visits as well as internal and external events incl. preparation, execution and follow-up to showcase the customer experience in the new Global Innovation Center of Adhesive Technologies
  • Oversee all incoming bookings and event requests and strategically prioritize requests based on business priorities
  • Manage KPIs and success measuring for any Customer Experience activity in the new Innovation Center from customer satisfaction to ROI; collect and assess visitor feedback for quarterly business reports and define actions to optimize the ROI
  • Develop new service offerings, visit and event formats to continuously improve the experience for different target audiences
  • Support the Senior Customer Experience Activation Manager with the implementation of the global Customer Experience Activation concept in other regions
  • Conduct virtual and on-site trainings to internal key stakeholder (i.e. Sales, PD, Marketing)
  • Master’s degree in Business Administration, Marketing and/or Event Management
  • At least 3 years’ experience in related field
  • Outgoing personality with strong presentation and communication skills as well as proven experience in hospitality, marketing and/or event management
  • Passionate about innovation topics, market trends and customer insights as well as passionate about driving excellent customer service
  • Intercultural knowledge and understanding, high degree of empathy and strong cultivating relationship skills
  • Highly results-oriented and driven with strong analytical abilities, necessary to gather and analyze key business and customer insights and manage Customer Experience performance metrics
  • Fluent in written and spoken in German and English is mandatory, any additional language is welcome
JOB ID: 21014298 Contract & Job type: Full Time, RegularContact information for application-related questions:Recruitment-Germany@henkel.com


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